We live in unusual times. Usually we have to worry about lack of snowfall, now we also have to deal with Covid-19. It’s difficult to get an overview of insurance in general and rights in particular in connection with the Covid-19 situation. Here we try to cut through the noise as well as give you some extraordinary rights and opportunities to make it as safe as possible for you to order at Eastern Snow!

Freeride or your money back

Basically, there are only two scenarios. Either you go on a freeride adventure or you get a replacement trip or your money back. Of course, this does not apply if you yourself choose not to go.

Coverage at Rejsegarantifonden (The Travel Guarantee Fund)

Eastern Snow is a member of the Travel Guarantee Fund and this means that you are covered financially should the unthinkable happen – that Eastern Snow goes bankrupt. If you are traveling at the time of bankruptcy, the Travel Guarantee Fund will arrange home transport and if you have not left, you will be reimbursed for what you have paid for your trip (this does not apply to any insurance). This also applies to non-Danes. The coverage only applies to package tours, for which all Eastern Snow’s journeys meet the criteria. The Covid-19 situations in Denmark and at travel destinations don’t change this.

Changed conditions or authority recommendations

If Eastern Snow – for whatever reason – chooses not to complete the trip, then you are entitled to a refund, but you can also choose to receive a replacement trip. If a destination turns red during the trip, ie. the authorities advise against all travel, the Travel Guarantee Fund will make sure that you get home. Follow the Ministry of Foreign Affairs’ travel guides here.

Extraordinary right of cancellation

To make you feel extra safe when you book your ski trip with Eastern Snow, we have introduced a FREE AND RISK-FREE CANCELLATION. Therefore, you can safely and calmly book your ski trip now, because if you regret it, you are free to cancel before November 1, 2020, and get your money back. You do not have to have a reason; you can get your money back. Period.

Equally extraordinary rebooking option

If you become unsure after 1 November, we offer that you can rebook to a later week and possibly up to two weeks before departure, also at another destination. The value of the trip is regulated accordingly.

What about travel insurance?

The short version is REMEMBER the insurance! If you don’t have annual travel insurance, then you have to take out separate insurance. And remember to check if your travel insurance covers expenses in regards to Covid-19.

Just a comment on the plane ticket

We always recommend that you book a flight directly with the airline and never through some of the travel portals. The money you save isn’t worth the hassle in the event of minor and major changes to the flight ticket. Eastern Snow do not arrange flights and your flight ticket will therefore not be covered by the “package travel” guarantee, cf. above.

Call or write if in doubt. We are always ready!

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If there is  something about our experience that you are not fully satisfied with, then quickly reach out. And remember that you can always find advice and guidance and file a complaint with Pakkerejse-Ankenævnet (Package Tour Appeal Board).